Need Technical Support with Online Classes

Technical Support for Online Classes

Can't find a solution here? Click here to submit a Support Request .


UNA is moving from Angel to Instructure Canvas beginning Fall 2014.   If you are in the Summer Pilot or have questions about Canvas, please visit our resources for Students and Faculty.


Having technical issues with Angel? Try here first

  1. Be sure you are logging directly into Angel at
  2. Be sure you are using a Browser supported by ANGEL.
    The following browsers are supported by ANGEL 8.0:
    1. Windows: Internet Explorer 8 and 9; Firefox 3.5, 3.6, 4, 5; Google Chrome 10, 11, 12
    2. Mac: Firefox 3.5, 3.6, 4, 5; Safari 5; Google Chrome 10, 11, 12
    3. Newer versions of the above browsers should work, but are not guaranteed to work. Use at your own risk. Mobile versions of browsers are not supported and are used at your own risk. More information about mobile browsers is available below under " I want to use my iPad/Android Tablet."
    The following Operating Systems are supported by ANGEL 8.0:
    1. Windows: XP, Vista, Win 7
    2. Mac: OS X 10.4, 10.5, 10.6, and 10.7
  3. When I click a link or video in ANGEL, I only see a white screen

    Don't know your browser/version?  Go to to find out.

  4. Internet Explorer Compatibility and Trusted Site settings
    1. Don't know your version?  Go to to find out.
    2. IE 11
    3. IE 10
    4. IE 9
    5. IE 8 or older
    6. In Internet Explorer, add these UNA websites to your trusted sites list.
      1. This error occurs with Internet Explorer 7.0 or higher. Do the following from within Internet Explorer:
      2. Click on the Tools menu
      3. Internet Options
      4. Security Tab
      5. Choose Trusted Sites
      6. Click Sites
      7. Uncheck "Require server verification (https:) for all sites in this zone
      8. Add
      9. Add
      10. Add
      11. Click Close
      12. Click OK
  5. When I follow a link I receive the message: "Navigation to the webpage was cancelled please retype the address"
    1. This error occurs with Internet Explorer 7.0 or higher. Do the following from within Internet Explorer:
      1. Click on the Tools menu
      2. Internet Options
      3. Security Tab
      4. Choose Trusted Sites
      5. Click Sites
      6. Uncheck "Require server verification (https:) for all sites in this zone
      7. Add
      8. Add
      9. Add
      10. Click Close
      11. Click OK
    2. If you are using Internet Explorer 7 and you see this message: "This page contains both secure and nonsecure items. Do you want to display the nonsecure items?", Answer Yes.

      Picture of This page contains both secure and nonsecure items. Do you want to display the nonsecure items message box
    3. If you are using Internet Explorer 8 and you see this message: "Do you want to view only the webpage content that was delivered securely?" Answer No.

      Picture of Do you want to view only the webpage content that was delivered securely message box
  6. Empty your browser and Java caches.
    1. Firefox:
    2. Chrome:
    3. Safari (Mac):
    4. Internet Explorer:
    5. Java:
  7. Angel tells me a file is too large to upload.

    Angel limits uploads and attachments to 5 MB. If you are trying to upload an Office document with images such as Word or PowerPoint, try compressing the images:

  8. I want to use my iPad/Android tablet to access Angel 
    Blackboard/Angel, Inc. and UNA do not officially support the mobile versions of Firefox, Chrome, Safari(iPad, iPod, iPhone) or other browsers such as Dolphin and use of a mobile browser is at your own risk! Many mobile browsers have difficulty submitting materials in ANGEL and should only be used to read materials in ANGEL. Do not use them for discussions, testing, or other gradeable items!

    Once logged into ANGEL, click the PDA button at the lower left. This should allow you to read materials. iPad only: For the purposes of reading course materials, it helps if, once logged in, you hold your finger down on the Lessons tab and tell it to open in a new window.

Getting Started in Angel/Where is...?

Where do I start? (Student Quickstart Guide and Welcome Video)
Download the ANGEL 8.0 Student Guide(PDF file)

How do I get around in ANGEL (5 minute Flash video)

How do I find the syllabus for my course in ANGEL?
If your instructor has uploaded a syllabus it might in one or several places on the Course Homepage, under the Lessons tab, or under the Resources tab in your course.
Where is the course content in ANGEL?
The majority of course materials will be located under the Lessons tab. Discussion Topics and Chats may also be listed on the Communicate tab.
How do I see Due Dates/Availability Dates?

To see the class milestones (a.k.a assignments & due dates) follow these instructions: Select "Tasks" at the bottom of the window to your left. Click [+] by the word Milestones to open the list. The list will show you both assigned and due dates for all class activities.

As you complete a task, check the box by the item completed. The completed item will then drop to the bottom of your list. The milestones list will show both assigned dates and due dates as they appear in the calendar for all course activities.

How do I view my Grades in ANGEL?
You may view your grades under the Report tab
  1. Go to the Report tab.
  2. For Category, select Grades.
  3. For Report, select Grades.
  4. Click RUN.
How do I upload a photo to my profile in Angel?
  1. When in ANGEL on the left side powerbar - select the 4th button down (picture of a head)
  2. Select Personal Information
  3. Add Picture of Yourself - Line says (Photo URL) select ADD button
  4. Browse to get your picture
  5. Beside Photo URL there is a VIEWABLE BY Box. Be sure it says "Student/Member"
  6. To upload picture click on title of picture so it appears in a color bloc
  7. Save at bottom of page.

Then to see your classmates names & pictures:

  1. Go to Communicate Tab
  2. Select Course Roster
  3. Show Pictures (Very small font near top of page)
How do I resize or compress images for use in Angel?
I can't see my discussion forum post.
  1. Change to Nested view
  2. Select "All Posts" instead of unread
  3. Click the refresh button on the right
  4. Click the [+] Post Title to expand all the threads
  5. Use this picture for reference (Click for large version): Picture example of text
How do I forward ANGEL Mail to my email address?
  1. Login to ANGEL
  2. Under Course Mail, go to View Inbox
  3. Click Preferences in the upper right corner
  4. Change the Forward to Internet E-Mail field to the setting of your choice
  5. In the Email Address field, enter your email address
  6. Click Save at the bottom left
How do I hide my old/unwanted courses in the Course list?
All courses in Angel are divided according to semester (201210, 201220, etc.). To stop seeing all the courses for a specific semester:
  1. Click the minus sign (-) to the left of the category title. It will change to a plus sign (+) and all the courses will collapse.
  2. If you want to see the courses again, click the plus sign (+) to expand the list
To stop seeing any single/multiple courses:
  1. Hover your mouse over the top of the course list (where it says Courses) and then click the pencil that appears
  2. Uncheck the boxes of the courses you do not wish to see
  3. Click Save
  4. If you want to see the courses again, repeat the process, this time checking the boxes of courses you wish to see.
How do I cut and paste content in ANGEL? or paste from Microsoft Word?
You cannot right-click and cut/copy and paste in ANGEL. Instead, you must the following keyboard shortcuts:
  1. Cut: Ctrl+x keys on a PC or Command+x on a Mac
  2. Copy: Ctrl+c keys on a PC or Command+c on a Mac
  3. Paste: Ctrl+v keys on a PC or Command+v on a Mac
  4. Copy and paste from Microsoft Word (and keep formatting).
  5. Copy your text from MS Word
  6. In ANGEL, at the textbox area (Mail, Discussions, DropBox, etc.), click the triangle button between the Clipboard icon and the B (bold) icon-- See screen capture.
  7. Select Paste from Word
  8. Follow the instructions "Please paste inside the following box using the keyboard (Ctrl+V) and hit OK."
  9. Click Ok
My course has materials that are in Word, PowerPoint, Excel, or Access and I don't have Microsoft Office.

  1. Download Microsoft Office Viewer software from:
  2. Purchase a student/educational version of Microsoft Office. You may wish to check with the UNA Bookstore or visit a site such as .
  3. Use a free software package such as OpenOffice or LibreOffice.

Respondus Lockdown Browser

Where do I download the Lockdown Browser?
  1. You may download the browser here:
  2. LockDown Browser Quick-Start guide
  3. Installing the Respondus Lockdown Browser on a PC (Youtube Video, 2:49)
  4. Installing the Respondus Lockdown Browser on a Mac (Youtube Video, 2:32)
Taking an assessment using the Lockdown browser:
  1. Close all programs, unless one is used to connect to the Internet.
  2. Locate the "LockDown Browser" shortcut on the desktop and double-click it (for Macintosh users, launch "LockDown Browser" from the Applications folder).
  3. If prompted to close a blocked program (e.g. screen capture, instant messaging), choose Yes when prompted.
  4. Login to your ANGEL course.
  5. Navigate to the assessment and select the Begin now button. (If the Begin now button is unavailable, it means that you are not running Respondus LockDown Browser.)
  6. Once an assessment has been started with Respondus LockDown Browser, you cannot exit until the Submit button is clicked.
I rebooted my computer while Respondus LockDown Browser was running. Now the Windows Task Manager is grayed out and can't be used. What do I do?
  1. If a computer is powered down while Respondus LockDown Browser is running, the Windows Task Manager will continue to be blocked when the computer is restarted.
  2. To remove the blocking, restart Respondus LockDown Browser and exit the program properly (click the "X" in the top right corner).
The Lockdown browser tells me I need to exit the Dell Dock, Skype, or Google Desktop.
For more information, check here:"

Having Trouble with Camtasia?

  1. 1. Update your  flash player .
  2. If you have issues streaming video on your internet connection, pause the video and let it buffer to the end before attempting playback.
  3. Try using a different web browser to watch the videos.
  4. If you continue to have trouble, contact support.


Where can I find manuals, support, etc for Turnitin?
Visit Turnitin's support website (this link goes to Turnitin's website)
How do I get a confirmation number from Turnitin?

After the submission has been completed a digital receipt is displayed on screen. A copy is also sent via e-mail to the address for the user login. Save the receipt and the paper ID it contains, as this is proof of a completed submission. The digital receipt contains a unique paper ID number, the name of the user profile submitting, the paper title given by the submitting party, the assignment title, and the e-mail address for the user submitting, as well as the body text of the file submitted

If you did not receive a confirmation number, please notify your instructor immediately

Facebook Twitter

Please help us improve our distance learning offerings by taking this online survey.

Electronic Campus

UNA is a member of Southern Regional Education Board's Electronic Campus. For more information about the Electronic Campus, please visit