Help Desk - Frequently Asked Questions

Having Trouble? Try this first...

• Clear your JAVA cache

  To clear you JAVA cache, do the following:

  1. Click "Start"
  2. Click "Control Panel"
  3. Double click the "JAVA" Icon
  4. Click the "Settings" button under the "Temporary Internet Files" box
  5. Click the "Delete Files" button and click "OK" to confirm
  6. Click "OK" again to close teh JAVA control panel
• Clear your browser's cache:
  
  

  Internet Explorer
  1. Start Control Panel
  2. Click on "Internet Options"
  3. Click on the "Delete" button under Browsing history
  4. Check all boxes except "Preserve Favorites website data"
  5. Click "Delete"

  
  

  Mozilla Firefox
  1. Start Firefox
  2. Press ctrl+shift+del buttons
  3. Change "Time range to clear" to "Everything"
  4. Click "Clear Now
  5. Close and reopen your browser
• Clean your PC and protect from Viruses and Spyware

  Download the first two from www.filehippo.com: (read through all instructions as some applications will try to install certain apps that are not needed - IE is assumed browser)

  1. CCleaner (under Cleaning and Tweaking)
  2. Malwarebytes Anti-Malware (under Anti-Spyware)
  3. Microsoft Security Essentials (Windows 7 and below)
     Windows 8 uses Windows Defender (make sure it's turned on)

  CCleaner Installation

  1. - Click on "Download latest version"
  2. - Download should start automatically
  3. - Click "Run" when asked to save this file?
  4. - Click "Run" when asked to run this software?
  5. - Accept defaults until you reach "Install Options"
  6. - Uncheck "Add CCleaner Yahoo! Toolbar..."
  7. - Click "Install" and "Finish"

  How to use CCleaner

  1. - Click "Run Cleaner" at least 2-3 times
  2. - When cleaner is finished, click on "Registry" and "Scan for Issues"
  3. - After scan and problems are found, click "Fix selected issues..."
  4. - Click "Yes" to backup changes to registry and accept default name and location
  5. - Click "Fix All Selected Issues"

  Malwarebytes Anti-Malware Installation

  1. - Click on "Download latest version"
  2. - Download should start automatically
  3. - Click "Run" when asked to save this file?
  4. - Click "Run" when asked to run this software?
  5. - Accept defaults and click "Finish"

  How to use Malwarebytes Anti-Malware

  1. - Run updates manually: click on “Update” tab and click on “Check for update”
  2. - Click “Perform quick scan” under the “Scanner” tab
  3. - If objects infected are found (red number), click on “Show Results” and “Remove”
  4. - This is a free version of the application and this has to be manually.

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