Help Desk - Frequently Asked Questions

UNAPortal Issues

• Why do I receive a “Session Timed Out”?

  The “Session Timed Out” error is caused by your current timeout setting or you improperly logged out of your UNA portal account by clicking on the “X” in the upper right corner of your browser.

  To change your timeout setting:

  1. Click on “My Account” in the upper left hand corner of the UNA Portal Home page
  2. Change the “Change Timeout” value to a higher number of minutes
  3. Click “Save Changes”

  To fix improper logging out of the UNA Portal:

  Click on "Clear your browser's cache" under "Having trouble? Try this first..."

• I cannot log into the Library databases?

  Can you login to the UNA portal successfully?

  1. If you answer “YES”, go to next question
  2. If you answer “NO”, email helpdesk@una.edu to resolve this.

  Computer services cannot always verify that you are enrolled for the current term. Are you enrolled in the current term?

  1. If you answer “YES”, go to “My Courses” on the UNA Portal and set term to your current term. (this has to be done)
  2. If you answer “NO”, you do not have access
• I cannot find a solution to my problem, who can I contact?

  Send an email to helpdesk@una.edu – please provide the following information:

  1. Your full name
  2. The last four digits of your SSN
  3. Give a description of your problem.
     1. My account is disabled or my username and password does not allow me access.
     2. What is your error message or what is happening?
     3. What were you doing when you received the error message?

  If on campus, you may call our help desk at ext 7272

HelpDesk Phone Support