End User Services and Support

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Pam McDaniel

End-User Services, Operations, and Support Systems Manager
pmcdaniel1@una.edu 
256.765.4240

 

Jodi Gambrell

Instructional Technology Engineer
jgambrell@una.edu
256.765.4462

 

Scott Heath

IT Support Specialist
sheath@una.edu 
256.765.4850

 

Jeff Ivy

Instructional Technology Engineer
jivy1@una.edu 
256.765.5990

 

Jake King - (not pictured)

IT Support Specialist
jking18@una.edu 
256.765.4961
 

 

 

 

 

 

 

On-Campus & Remote Support

Location: Collier Library, First Floor

Email: helpdesk@una.edu

Phone Number: 256-765-4865

Hours:

  • Monday through Thursday: 7:30 AM to 6:00 PM
  • Friday: 7:30 AM to 4:30 PM
  • Saturday: CLOSED
  • Sunday: Email only

Web Support:

Faculty & Staff: Employees' Helpdesk Ticket Request