Best practices, policies, and procedures for UNA's digital presence
Writing standards for accessibility and clarity
Requirements for video captions and transcripts
Site structure and navigation standards
Public-facing vs. internal-facing content
Primary, secondary, and tertiary pages
Foundational requirements for all UNA.edu content
Approved page templates and structures
Brand guidelines and imagery requirements
Requirements for files, images, video, and audio
Standards for interactive elements
Guidelines for embeds, widgets, and interactive elements
Who owns what across the organization
Content creation and approval process
Authority, escalation, and enforcement
Required training and ongoing resources
Data-driven decision making
Maintenance, reviews, and retirement processes
Process for template changes and integrations
SLAs, support expectations, and service definitions
