Required Training
All content coordinators must complete training before receiving CMS access:
- Web content standards and accessibility basics
- CMS platform usage and workflow
- Brand guidelines and style requirements
- Approval processes and escalation procedures
Training Resources
Initial Onboarding
2-hour session covering core concepts, hands-on CMS practice, and Q&A. Scheduled monthly or on-demand for urgent needs.
Documentation
- Digital Standards website (this site)
- CMS user guides and video tutorials
- Brand guidelines and templates
- Accessibility checklists and tools
Ongoing Support
EMDC provides:
- Monthly office hours for questions
- One-on-one consultations for complex projects
- Email support with 2-business-day response time
- Quarterly standards updates and refresher sessions
Getting Help
For Content Questions
Email: digitalcommunications@una.edu
For Technical Issues
Submit ticket through IT Service Desk
For Training Requests
Contact EMDC to schedule individual or group sessions
Self-Service Tools
- Accessibility checker: Browser extensions for WAVE and axe DevTools
- Image optimizer: TinyPNG, Squoosh
- Link checker: Broken Link Checker extension
- Readability tester: Hemingway Editor
Continuous Learning: Digital standards evolve. Subscribe to EMDC updates to stay informed about changes affecting your content.