Standard Workflow
All content moves through this process to maintain accuracy and consistency:
- Intake – Content request submitted or EMDC-initiated
- Drafting – EMDC drafts/revises using web, accessibility, and brand standards
- Review – Academic or administrative units verify factual accuracy
- Approval – EMDC finalizes for clarity, accessibility, IA, and brand alignment
- Publishing – EMDC publishes in the CMS
- Notification – Units receive confirmation of updates
Content Lock Policy
High-risk or high-visibility pages are locked and editable only by EMDC to protect accuracy, compliance, accessibility, and brand integrity.
Locked Content Includes
- Academic program pages
- Admissions and recruitment content
- Tuition, fees, and financial aid
- Primary navigation elements
- Templates, components, shared modules
- Compliance, accreditation, and policy pages
Content Request Process
- Submit request through designated channel (form, ticketing system, email)
- Include all necessary details: purpose, audience, deadline, approval contacts
- EMDC reviews request within 2 business days
- Timeline communicated based on complexity and queue
- Requester receives draft for factual review
- Final approval and publication
Planning Ahead: Complex content (new programs, major sections) requires 4-6 weeks lead time. Simple updates (text changes, image swaps) typically complete within 1 week.
Emergency Updates
For urgent, time-sensitive content (campus closures, safety alerts, critical corrections):
- Contact EMDC directly by phone or emergency contact
- Provide all necessary information and approval authorization
- EMDC prioritizes publication within hours
- Follow-up review conducted after emergency passes
Content Ownership
Units requesting content retain factual accuracy responsibility. EMDC retains responsibility for:
- Accessibility compliance
- Brand alignment
- Information architecture
- User experience
- Technical implementation