Helpdesk Services

helpdesk library

University of North Alabama COVID-19 Update Regarding Operational Hours

The Information Technology Services Help Desk provides phone, email, and in-person support for faculty, staff and students who have issues related to computing at the University of North Alabama. The Help Desk provides answers to general computing questions, questions regarding the utilization of supported software applications, work-order-ticket processing for faculty and staff, and troubleshooting for minor issues.  Other tasks include:

  • Providing verbal assistance with software and hardware problems

  • Arranging/scheduling assistance related to computer labs and associated issues

  • Arranging/scheduling of IT staff to assist with software and hardware problems on faculty and staff computers provided by UNA

  • Arranging the provision of loaner devices to faculty and staff

  • NOTE: For liability reasons, we do not work on the hardware of personal devices not owned or provided by the university. 

Location:
Collier Library, Ground/Main floor, near Cafe Dalluci

Help Desk Hours:

Our office hours have been recently affected by the University's COVID-19-related change in operational hours. For more information, visit the COVID-19 update page

Help Desk Contact Information:
TELEPHONE: 256-765-4865
EMAIL: helpdesk@una.edu