Helpdesk Services

helpdesk library

The Information Technology Services Help Desk provides phone, email, and in-person support for faculty, staff and students who have issues related to computing at the University of North Alabama. The Help Desk provides answers to general computing questions, questions regarding the utilization of supported software applications, work-order-ticket processing for faculty and staff, and troubleshooting for minor issues.  Other tasks include:
  • Providing verbal assistance with software and hardware problems

  • Arranging/scheduling assistance related to computer labs and associated issues

  • Arranging/scheduling of IT staff to assist with software and hardware problems on faculty and staff computers provided by UNA

  • Arranging the provision of loaner devices to faculty and staff

  • NOTE: For liability reasons, we do not work on the hardware of personal devices not owned or provided by the university. 

Location:
Collier Library, Ground/Main floor, near Cafe Dalluci

Help Desk Hours:

NOTE ABOUT OFFICE HOURS: Hours apply to normal business days, but our offices are closed on university holidays. Visit This Link to see the most updated list for staff holidays. 

HelpDesk Office Hours: 

  • Monday-Friday:
  • 7:30AM to 4:30PM
  • Saturday-Sunday: 
  • CLOSED

Help Desk Contact Information:
TELEPHONE: 256-765-4865
EMAIL: helpdesk@una.edu 

IMPORTANT LINKS & NEWS
OFFICE HOURS:
Effective August 25, 2019
Sunday:
3pm-7pm
Monday-Friday
7:00 a.m. - 7:00 p.m
Saturday
CLOSED
CONTACT:
Telephone: 256-765-4865
Email: helpdesk@una.edu 
Hours reflect normal business days. Our in-person, office and email support are temporarily closed on university holidays. 
Visit This Link to see the most updated list for staff holidays.