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Telephone System

Phone System Changes

The University has moved to a new VoIP (telephone) system manufactured by Mitel and changed phone service providers from AT&T to WindStream. Changes to the UNA phone system took place on Friday, July 22nd.

For more information about this project, go to https://www.una.edu/its/phonecutover.html.

User guides for the new phone system

UNA ITS hosted on-campus training on the new phone system in the days leading up to the system changeover. If you were unable to attend training, check out the Mitel Phone System Training audio recording.

The following guides include Quick Reference Guides as well as full User Guides for each of the different model phones that will be installed on campus. The model number of your new campus phone will be printed above the right corner of the phone's display.
 

Mitel 5320e:

Mitel 5330e:

Mitel 5360:

Task-specific guides:

NuPoint Voice Mailbox:

FaxFinder Client:

Use the FaxFinder Client to send faxes through the FaxFinder Fax Server. You can send faxes directly from your computer through the client or through applications such as Microsoft Word. Instructions for running the client and sending a fax from your computer begin on page 5 of the following guide:

MiCollab Client

The MiCollab Client provides a single access point for all your business communication and collaboration needs. From the client, you can check the availability of colleagues, make phone calls, search the corporate directory, IM contacts, check your UNA voice mail, change status, and more, directly from your UNA desktop or laptop.

Windows users - ITS will be deploying the client over the next couple weeks.
Mac users - Download the client from the Mac App Store: MiCollab for Mac.
All users - Mitel also provides a web portal for MiCollab. This allows you to access MiCollab's basic functions from any computer by going to https://micollab.una.edu/ucs/micollab/
 

Frequently Asked Questions


What do I need to dial to get an outside line?

Nothing. With the VoIP phone system, you simply dial the number as you would with any other phone. For local calls, dial (###) ###-#### and for long distance calls, dial 1 + (###) ###-####.

What is the difference between an Attended Transfer and a Blind Transfer?

In an Attended transfer, the party transferring the call waits on the person at the destination number to answer and then states the nature of the call. In a Blind transfer, the call is transferred without first connecting with the destination number.

To perform a blind transfer:

  1. Press the Transfer button
  2. Enter the 4-digit target extension
  3. Hang up to complete the transfer

To perform an attended transfer:

  1. Press the Transfer button
  2. Enter the 4-digit target extension
  3. When the user answers, announce the caller
  4. Hang up to complete the transfer

To transfer a call directly to another user's voice mail:

  1. Press the Message button (the envelope icon in the middle of the right-hand panel)
  2. Enter the 4-digit target extension
  3. Hang up to complete the transfer
How do I answer another user’s phone from my own?

To answer another user's phone from your own, press *6 and enter their 4-digit extension.

To forward another user’s phone to your desk:

  1. Press the blue Menu key
  2. Select “Call Forwarding” using the button to the left of that option on the display
  3. Enter the number to which you wish to forward the calls
  4. Select “Activate” using the button to the left of that option on the display
How do I set up my phone to forward after a certain number of rings?

This is no longer an option on the new phone system. You'll need to set up the phone to either forward immediately or not at all.

Can I check my voicemail from another phone?

Yes. You can check your voicemail from any phone whether it’s on campus or off campus.

From another phone on campus:

  1. Press the Message (envelope) button
  2. Enter: * #### * (where #### is your own extension)
  3. Enter your passcode

From off campus:

  1. Dial your own number
  2. At the start of your greeting, press * (this tells the system the owner is calling)
  3. Enter your passcode
What is the best way to contact VoIP support?

You can email the VoIP support team at helpdesk@una.edu

UNA Telephone System Basics

The University operates its own telephone system. The university exchange is 256-765-4100. Each campus telephone has a four-digit number, as listed in the University Directory, and calls within the campus are made by dialing the four numbers. 

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Phone Support

  • Monday-Friday
  • 8:00 am-4:30 pm
  • (256) 765-4865