Required Training

All content coordinators must complete training before receiving CMS access:

• Web content standards and accessibility basics
• CMS platform usage and workflow
• Brand guidelines and style requirements
• Approval processes and escalation procedures

Training Resources

Initial Onboarding

2-hour session covering core concepts, hands-on CMS practice, and Q&A. Scheduled monthly or on-demand for urgent needs.

Documentation

• Digital Standards website (this site)
• CMS user guides and video tutorials
• Brand guidelines and templates
• Accessibility checklists and tools

Ongoing Support

EMDC provides:

• Monthly office hours for questions
• One-on-one consultations for complex projects
• Email support with 2-business-day response time
• Quarterly standards updates and refresher sessions

Getting Help

For Content Questions

Email: digitalcommunications@una.edu

For Technical Issues

Submit ticket through IT Service Desk

For Training Requests

Contact EMDC to schedule individual or group sessions

Self-Service Tools

• Accessibility checker: Browser extensions for WAVE and axe DevTools
• Image optimizer: TinyPNG, Squoosh
• Link checker: Broken Link Checker extension
• Readability tester: Hemingway Editor