Helpdesk COVID-19 Resources

In response to COVID-19, the University of North Alabama has shifted to a remote/online instructional environment effective immediately (see here for the full details and announcement). Therefore, the ITS Helpdesk is now available for assistance via email (helpdesk@una.edu). You can contact us at this email for assistance with password resetting or to answer any questions you may have. During this time we strive to be as responsive as possible.  However, there may be a slight delay in our response as we attempt to help all student, faculty, and staff with remote instruction and administration needs.  Please be assured that we will work to respond to your requests as quickly and effectively as possible.

In addition, the following resources are available in order to make the remote/online environment as effective as possible:

Software Resources

Mathematica:

To download and use Mathematica, instructions are available here

Adobe Creative Cloud Apps:

To download and use Adobe Creative Cloud apps for free, instructions are available here

Zoom Licensing:

For Zoom licensing or assistance, contact our Educational Technology Services team at ets@una.edu 

Microsoft Office 365:

For help installing Microsoft Office 365 and related softwared, instructions are available here

SPSS Statistics:

SPSS is offering an extended trial version of their statistics software for free. This trial lasts until June, and is available here.  

Remote/Online Instruction Resources

Forwarding University Calls to Personal Devices

For faculty and staff who need help forwarding calls made to your office extension towards a personal number:

Conference Calls:

For assistance with making conference calls, instructions are available here

Changing Voicemail Message from Off Campus:

For assistance with changing your voicemail message while away from campus, instructions are available here

Working Securely from Home:

Phishing scams are rife. Be aware of phishing scams targeting remote workers with sensational or emotional messages. For more tips on how to do that, instructions are available here.

Canvas Issues:

If you are having issues in Canvas (uploading or seeing a document, submitting homework), please contact the Canvas Helpdesk Team by clicking the Help icon on the left hand side of your Canvas page (it will have a question mark icon above it). From there, click on "Report a Problem" and give a detailed description of the issue you are having. 

Online Instruction Resources:

For assistance in utilizing instructional technology remotely, please contact the Educational Technology Services area. Their site contains good information regarding continued instruction and instructional continuity during this time and moving forward.