The Executive Director of Information Technology Services at the University of North Alabama is responsible for the overall planning and directing of the University’s academic and administrative computing services. This includes overseeing all phases of administrative and academic information technology; managing college communications and computing systems; developing and implementing plans for organizing and administering college computer services operations; providing administrative guidance regarding acquisition and use of information technology resources; coordinating and encouraging cooperation in activities relating to information services among all areas of the University; supervising, directing and evaluating Information Technology Services personnel; and assisting university management in developing strategic plans related to information technology. 

ITS Help Desk

On-Campus & Remote Support

Location: Collier Library, First Floor

Email: helpdesk@una.edu

Phone Number: 256-765-4865

NOTE: Because of operational changes made in response to COVID-19, masks are required for any one coming to the helpdesk office for assistance. Helpdesk staff will also wear required masks.

Hours:

• Monday through Thursday: 7:30am to 6:00pm
• Friday: 7:30am to 4:30pm
• Saturday: CLOSED
• Sunday: Email only

Web Support:

Faculty & Staff: Employees' Helpdesk Ticket Request