Passwords are like toothbrushes

Here's the basic advice about passwords: treat them like your toothbrush - don't share them, and don't use the first one you ever had for the rest of your life. Strong passwords are one of your best defenses against online intruders.

For more information about password security, check out's Tips for Strong, Secure Passwords & Other Authentication Tools or the US Computer Emergency Readiness Team's (US-CERT) article on Choosing and Protecting Passwords.

Know where you've stored passwords

Remember, your UNA password is used not only for UNAPortal, but also for UNA email and Canvas. Whenever you change your password, you'll need to make sure to update that password anywhere that it has previously been stored, such as the mail app on your mobile device, or through any "remember my password" options within your browsers.

How to change your UNA password

Alumni and retirees will need to contact the UNA ITS Help Desk for help changing their passwords, but current employees and active students have a couple different options.

METHOD 1: The simplest way to change your UNAPortal password is to log into a UNA computer with your UNAPortal credentials, then press Control+Alt+Delete and choose the option to "Change a Password." The disadvantage of this option is that it will only work to change your password across all our services while you are on campus and only from a UNA device that has been properly joined to our campus domain (most ITS-issued desktops and laptops, but not all).

METHOD 2: A much more flexible option is to change your password using our Password Reset system, but you need to be set up in the system in order to use it. Get started by following the link below (this link is also available on the ITS homepage):

to Change or Reset
Your UNAPortal Password


Once set up, you will be able to use the system to:

  • Change your password or unlock your UNAPortal account whenever you want to or need to
  • Change your password or unlock your UNAPortal account from any Internet-connected device on or off campus
  • Use the information you enter during enrollment to reset your password if you ever forget it

METHOD 3: If you are unable to access a UNA computer or utilize our self-service Password Reset system, you can e-mail our helpdesk at from an alternate (non-UNA) e-mail address. 

  • To verify your identity, you will need to provide personal information (such as campus ID number, date of birth, class schedule information, etc.) and a photo ID. 
  • Once your identity has been confirmed, our helpdesk can assist you in accessing your account.

UNA Password requirements

In an effort to improve security surrounding all UNA accounts and in coordination with the University Executive Council, UNA will begin implementing new password requirements beginning October 3, 2016. The new requirements are outlined below and will be enforced when passwords are changed or created.

Passwords must meet the following minimum requirements:

  • Password cannot contain the user's account name or parts of the user's full name that exceed two consecutive characters
  • Password must be at least 12 characters in length
  • Passwords must contain characters from THREE of the following FOUR categories:
    • English uppercase characters (A through Z)
    • English lowercase characters (a through z)
    • Numeric characters (0 through 9)
    • Non-alphabetic characters (Example: !, ?, +, %)

It is a good practice to use a phrase you can remember while substituting numbers and special characters for some of the letters and using a combination of upper and lower case alphabetic characters.  (Example: I love Leo and Una too! = IluvL30&UNA2! - Please do not use this password as it is for example only.) 

Password changes must adhere to the following standards:

  • Can only change password once per day
  • Cannot use any of your previous 24 passwords
  • Must change password at least once every 365 days

These requirements will go into effect for any new accounts on October 3, 2016.  For those with existing accounts, you will have one year from October 3rd to change your password to meet the requirements listed above.  After October 3rd, once you change your password, you will be required to change it at least once every 365 days from the last date of change.  If you feel it is necessary, you can always change your password more often, provided it satisfies the above requirements.  

On-Campus & Remote Support

Location: Collier Library, First Floor


Phone Number: 256-765-4865

NOTE: Because of operational changes made in response to COVID-19, masks are required for any one coming to the helpdesk office for assistance. Helpdesk staff will also wear required masks.


  • Monday through Thursday: 7:30am to 6:00pm
  • Friday: 7:30am to 4:30pm
  • Saturday: CLOSED
  • Sunday: Email Only

Web Support:

Faculty & Staff: Employees' Helpdesk Ticket Request