Focused & Junk Email

Clutter email has been replaced with the "focused inbox." Focused Inbox separates your inbox into two tabs—Focused and Other. Your most important email messages are on the Focused tab while the rest remain easily accessible—but out of the way—on the Other tab. For more information see, Focused Inbox in Action.


  • In Outlook for Windows, Focused Inbox is available only for Microsoft 365, Exchange, and accounts.
  • If you don't see Focused and Other in your mailbox, you might have a Clutter folder instead. For more information, see Use Clutter to sort low-priority messages in Outlook.

To learn about the Focused Inbox for various devices and systems, see the links below:

Use the Block or Allow settings to help control unwanted and unsolicited email messages by creating and managing lists of email addresses and domains that you trust and those that you don’t. The instructions below are for Outlook Web App, see below for instructions and explanations regarding the following: (1) managing your junk email, (2) safe senders and domains, and (3) blocked senders.

By default, the Junk Email Filter is turned on and the protection level is set to No Automatic Filtering. You can make the filter more aggressive by changing the level of protection that it provides. The Junk Email Filter evaluates each incoming message based on several factors. These can include the time when the message was sent and the content of the message. The instructions below are for Microsoft 365, Outlook 2021, Outlook 2019, Outlook 2016, not the Outlook Web App.


  • To change the options for the Junk Email Filter, do the following: Click HomeDelete group> Junk > Junk Email Options.
  • Junk Email Filter Lists let you control what is considered spam. You can add names, email addresses and domains to these lists so the filter doesn’t check messages from sources you trust, or blocks messages that arrive from specific email addresses and domains you don't know or trust.

For additional information please contact our ITS Helpdesk:

Phone: 256.765.4865