Frequently Asked Questions about Tuition


How do I view/pay my account online?

  • To access your student account:
  • You can also access your account through UNA Portal: 
    • Login to your UNA Portal account 
    • Select Billing and Financial Aid
    • Select View Account and Pay Bill
    • For security reasons you will be required to log in again using your Portal login ID and Portal Password

 How can a parent or guardian have access to my billing account?

  • Non-student payers who have been authorized by a UNA student may view and pay a student’s bill on their behalf.  Authorized payers can only be established by the student.  UNA cannot establish an authorized payer for the student.  Authorized users will first be prompted to log in to a secure site with the appropriate ID and password combination.  
  • To add an authorized user to your student account:
    • Follow one of the above steps to log in to your Student Account
    • Click on the Authorized Users Tab and follow the prompts
    • The authorized user you have specified will receive an e-mail notification which contains initial E-bill password and login instructions.  An e-mail notification will be sent to each address provided when a new E-bill becomes available.
  • To access the account for which you are authorized:
    • Visit the Authorized User Login Page by going to the UNA home page, select Resources, then Pay Tuition or select UNA Portal then select Authorized E-bill Login from the UNA Portal home page
    • Log in with your e-mail address and the initial password provided in your E-bill welcome message.  If you have logged in before, you will use the password you selected upon first login instead.

 How will I receive my billing statement? 

  • Electronic Billing (e-bills) is the official means of providing student account statements to all current UNA students.  When a new bill is available an e-mail notification will be sent electronically to the student’s UNA Portal e-mail account and any Authorized Users established by the student.  Students are advised to check their e-mail regularly.   

Can I have my bills mailed to me?

  • Electronic Billing (e-bills) is the official means of providing student account statements to all current UNA students.  When a new bill is available e-mail notifications will be sent electronically from Student Accounts to the student’s UNA e-mail address and any Authorized Users established by the student.  You may obtain a paper bill by accessing your E-bill and printing a paper copy of your bill. 

What types of payments are accepted online?

  • Within the E-bill account, a student and authorized individuals can make online student account payments with an electronic check (e-check) or with a credit card (VISA, MasterCard, and Discover).  The option to pay by e-check and credit card are available online or in person only.
 How do I report non-UNA scholarships, employer education plans, state benefits, etc. to UNA?
  • Examples of these may include the following:
    • GI Dependent Benefits - Veteran Affairs will issue the student and UNA a certificate of eligibility once the application has been approved  
    • Vocational Rehabilitation Benefits - Vocational Rehabilitation should notify the Business Office of eligibility
    • PACT (Prepaid Alabama Affordable College Tuition) - PACT should issue the student an eligibility card or letter, send a copy of the documents to the Business Office
    • External Scholarships from schools, churches, organizations, etc. - Students who are receiving an external scholarship should have the checks mailed to the UNA Business Office.  
    • Employer Sponsorship Assistance Programs - Employers may submit payment vouchers or checks (send vouchers to the Business Office and checks to Student Financial Services) 
  • Be sure that documentation (e.g. Employer Vouchers, GI Dependent, Voc. Rehab., PACT) and checks (Scholarships) are submitted to UNA before the payment deadline.  Please remember that payment of amount due is always the student’s responsibility.
  • Send Vouchers, Other Documents and Checks To: UNA Business Office, Attn:  Ginger Gatlin, UNA Box 5045, Florence, AL 35632

I need additional information. How do I contact UNA?

To contact the Business Office, you may call 256-765-4442 or call 1-800-TALK-UNA and ask for extension 4442.

To contact other departments, visit the online departmental directory

Pay Your Account

Visit Student Accounts

601 Cramer Way, Room 26
Florence, AL 35632-0001
Monday - Friday 8:00am-4:30pm

General Info

1 (800) TALK-UNA
Monday - Friday 8:00am-4:30pm