How-to & FAQ

What is Office 365?

Office 365 is included in a Microsoft partnership with Higher Education to provide powerful messaging, productivity, and collaboration tools to students and employees. Features of Office 365 include:

  • 25 Gigabytes (GB) of email storage (25 MB message size limit)
  • 1 Terabyte (TB) of file storage (OneDrive for Business)
  • The ability to share Calendars in the Office 365 environment as well as with Outlook
  • The ability to synchronize contacts and calendars with your mobile device  
  • Office Workspace supporting online document collaboration with others, even if they do not have Microsoft Office
  • Video Chat and Instant messaging
  • Permanent Email addresses/accounts accessible after graduation/retirement
     

Other frequently asked questions:

 

On-Campus & Remote Support

Location: Collier Library, First Floor

Email: helpdesk@una.edu

Phone Number: 256-765-4865

NOTE: Because of operational changes made in response to COVID-19, masks are required for any one coming to the helpdesk office for assistance. Helpdesk staff will also wear required masks.

Hours:

  • Monday through Thursday: 7:30am to 7:00pm
  • Friday: 7:30am to 4:30pm
  • Saturday: CLOSED (we may still respond intermittently to emails)
  • Sunday: Assistance available by email from 2:30pm to 7:00pm

Web Support:

Faculty & Staff: Employees' Helpdesk Ticket Request