If you need help in Canvas go to the Canvas Help menu on your device and select: 

• Chat with Canvas support 24x7, 365 days a year (limited phone support on major holidays) 
• Canvas Support Hotline: +1 (833) 297-1056 
• Report a problem (submit a ticket). Responses will be sent to your UNA Email Address  

For device-specific instructions, visit the "How do I get help with Canvas?" guide. For assistance with internet access, email, or login/password issues related to UNA Portal, Canvas, or Microsoft Office, please visit the UNA Information Technology Services website, contact the ITS Helpdesk at helpdesk@una.edu, or visit the UNA Helpdesk in Collier Library.

Missing Course/Wrong Course Form

Do you have a course in Canvas that is missing or a course that you should no longer see in Canvas?

If so, please complete the following steps: 

1. Confirm that your course has been published by your instructor. Published courses become available at the start of the term unless the instructor has set an earlier availability date. To determine if a course has been published, use the links in item #2. 
2. Ensure you are viewing all of your courses, not just your favorites. Use the guides below to review your course list and course visibility:
   • Canvas Web Browser: How do I view all my Canvas courses as a student?
   • iOS App: How do I manage Courses and Groups in the Student app?
   • Android App: How do I manage Courses and Groups in the Student app?

If your course is still missing, unavailable, or displaying incorrect information after completing the steps above, please complete the Missing Course/Wrong Course Form.

Canvas Resources

• Canvas Student Getting Started Resources 
  • Canvas App iOS Guide
  • Canvas App Android Guide 
• Canvas Studio Guide 

Is Canvas working?

Check the official Canvas Status Page: http://status.instructure.com/

For mobile environments, the Canvas app is available in the iTunes and Google Play stores.