Help Desk

The Information Technology Services department here at UNA provides email and phone support for students, faculty and staff. We look forward to serving you!

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Deterian Bailey

Helpdesk Services Specialist

dbailey@una.edu 

256.765.4865

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Alison Caddell

Helpdesk Student Services Coordinator

acaddell@una.edu 

256.765.4335

*

Dominique Steele

Helpdesk Graduate Assistant

itsassistant@una.edu 

256.765.4865

 

On-Campus & Remote Support

Location: Collier Library, First Floor

Email: helpdesk@una.edu

Phone Number: 256-765-4865

NOTE: Because of operational changes made in response to COVID-19, masks are required for any one coming to the helpdesk office for assistance. Helpdesk staff will also wear required masks.

Hours:

  • Monday through Thursday: 7:30am to 7:00pm
  • Friday: 7:30am to 4:30pm
  • Saturday: CLOSED (we may still respond intermittently to emails)
  • Sunday: Assistance available by email from 2:30pm to 7:00pm

Web Support:

Faculty & Staff: Employees' Helpdesk Ticket Request