End User Services and Support
Sara Huntley
End User/Operations/Support Coordinator, Part Time
sbhuntley@una.edu
256.765.4637
*
Jeff Ivy
Instructional Technology Engineer
jivy1@una.edu
256.765.5990
*
Pam McDaniel
Instructional Technology Engineer
pmcdaniel1@una.edu
256.765.4240
*
Scott Heath
IT Support Specialist
sheath@una.edu
256.765.4850
*
Andrew Phillips
IT Support Specialist
atphillips@una.edu
256.765.4462
ITS Help Desk
On-Campus & Remote Support
Location: Collier Library, First Floor
Email: helpdesk@una.edu
Phone Number: 256-765-4865
NOTE: Because of operational changes made in response to COVID-19, masks are required for any one coming to the helpdesk office for assistance. Helpdesk staff will also wear required masks.
Hours:
- Monday through Thursday: 7:30am to 7:00pm
- Friday: 7:30am to 4:30pm
- Saturday: CLOSED (we may still respond intermittently to emails)
- Sunday: Assistance available by email from 2:30pm to 7:00pm
Web Support:
Faculty & Staff: Employees' Helpdesk Ticket Request