End User Services and Support

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Sara Huntley

End User/Operations/Support Coordinator, Part Time
sbhuntley@una.edu 
256.765.4637

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Jeff Ivy

Instructional Technology Engineer
jivy1@una.edu 
256.765.5990

*

Pam McDaniel

Instructional Technology Engineer
pmcdaniel1@una.edu 
256.765.4240

*

Scott Heath

IT Support Specialist
sheath@una.edu 
256.765.4850

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Andrew Phillips

IT Support Specialist
atphillips@una.edu  
256.765.4462

 

 

On-Campus & Remote Support

Location: Collier Library, First Floor

Email: helpdesk@una.edu

Phone Number: 256-765-4865

NOTE: Because of operational changes made in response to COVID-19, masks are required for any one coming to the helpdesk office for assistance. Helpdesk staff will also wear required masks.

Hours:

  • Monday through Thursday: 7:30am to 7:00pm
  • Friday: 7:30am to 4:30pm
  • Saturday: CLOSED (we may still respond intermittently to emails)
  • Sunday: Assistance available by email from 2:30pm to 7:00pm

Web Support:

Faculty & Staff: Employees' Helpdesk Ticket Request