Sara Huntley

End User/Operations/Support Coordinator, Part Time

sbhuntley@una.edu 

256.765.4637

*

Jeff Ivy

Instructional Technology Engineer

jivy1@una.edu 

256.765.5990

*

Pam McDaniel

Instructional Technology Engineer

pmcdaniel1@una.edu 

256.765.4240

*

Scott Heath

IT Support Specialist

sheath@una.edu 

256.765.4850

*

Andrew Phillips

IT Support Specialist

atphillips@una.edu  

256.765.4462

ITS Help Desk

On-Campus & Remote Support

Location: Collier Library, First Floor

Email: helpdesk@una.edu

Phone Number: 256-765-4865

NOTE: Because of operational changes made in response to COVID-19, masks are required for any one coming to the helpdesk office for assistance. Helpdesk staff will also wear required masks.

Hours:

• Monday through Thursday: 7:30am to 7:00pm
• Friday: 7:30am to 4:30pm
• Saturday: CLOSED (we may still respond intermittently to emails)
• Sunday: Assistance available by email from 2:30pm to 7:00pm

Web Support:

Faculty & Staff: Employees' Helpdesk Ticket Request