ERP SERVICES

The ERP Group at the University of North Alabama provides technical support for the Banner system, applying upgrades and patches for all the Banner applications and administering all Banner system security. They also implement other systems that interface with Banner such as AppWorx, Workflow, BDM and ISSM.

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Natalie Allen

ERP Services Manager

ndhester@una.edu 

256.765.4374

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Blake Ray

ERP Engineer

pbray@una.edu 

256.765.4386

 

Sherri Hester

ERP Engineer

pbray@una.edu 

256.765.4765

UNA DBAs

The ERP Group also includes Database Administrators. DBAs here at the University of North Alabama maintain an Oracle Database System. The spend their time overseeing al aspects of the database system which includes anything from initial database architecture design through implementation, administration, monitoring, tuning, backup, migration and support. The DBAs are also response for setting user privileges within the database environment and watch over any applications that connect to the database systems. 

Tony Dickinson

Senior Database Administrator

cadickinson@una.edu 

256.765.4387

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Jeremy Duke

Database Administrator

jpduke@una.edu 

256.765.4352

On-Campus & Remote Support

Location: Collier Library, First Floor

Email: helpdesk@una.edu

Phone Number: 256-765-4865

NOTE: Because of operational changes made in response to COVID-19, masks are required for any one coming to the helpdesk office for assistance. Helpdesk staff will also wear required masks.

Hours:

  • Monday through Thursday: 7:30am to 7:00pm
  • Friday: 7:30am to 4:30pm
  • Saturday: CLOSED (we may still respond intermittently to emails)
  • Sunday: Assistance available by email from 2:30pm to 7:00pm

Web Support:

Faculty & Staff: Employees' Helpdesk Ticket Request