NETWORK SERVICES
Randall Phifer
Assistant Director, Network & Infrastructure
256.765.4153
*
Jess Kendrick
Network and Instructional Technology Specialist
256.765.4195
*
Kris Robertson
Lead Network & Instructional Technology Specialist
256.765.4836
*
Jarrod Russell
Network Engineer
256.765.4610
*
ITS Help Desk
On-Campus & Remote Support
Location: Collier Library, First Floor
Email: helpdesk@una.edu
Phone Number: 256-765-4865
NOTE: Because of operational changes made in response to COVID-19, masks are required for any one coming to the helpdesk office for assistance. Helpdesk staff will also wear required masks.
Hours:
- Monday through Thursday: 7:30am to 7:00pm
- Friday: 7:30am to 4:30pm
- Saturday: CLOSED (we may still respond intermittently to emails)
- Sunday: Assistance available by email from 2:30pm to 7:00pm
Web Support:
Faculty & Staff: Employees' Helpdesk Ticket Request